Por: Forbes Business November 15, 2022
The way a business handles its customer experience can make or break a company. Negative experiences can shape the reputation of a business, regardless of how good the product or service is. However, without taking a close and thorough look at the customer experience, it may be hard to determine where they’ve gone wrong. Below, 15 members share some ways businesses can critically look at their customer experience to make improvements for the... + full article
Forbes USA Tech November 22, 2022
How the right tech can transform customer service into a growth channel. Mention customer service and most people conjure up an image of “that place you call when you have a problem.” For decades, that’s exactly what customer service has been for most companies—a... + más
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Founder & CEO at , a dedicated call-center services provider. getty Inbound marketing focuses on building and maintaining customer relationships. Investing in customers attracts leads to your site. It encourages them to choose your products and services, keeps them happy and... + más
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Forbes USA Business November 04, 2022
Saravana Kumar is the founder & CEO of , a company that is into Enterprise Software & Knowledge Management Space. getty As recently as 10 to 15 years ago, many software companies did not even have a customer success team. So why are we suddenly placing so much importance on... + más
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Forbes USA Tech October 20, 2022
Wayne McCulloch is Chief Customer Officer at , leading all post-sales functions including Customer Success, Service, and Support. getty Facing a possible economic downturn, corporate leaders often implement the strategy that causes the most pain: retrenchment with cuts in key... + más
Council Post: Why Are So Many Customer Experience Programs Being Shelved? | Forbes
Forbes USA Business October 15, 2022
Mikhail Dubov is the co-founder and CEO of Unified Customer Intelligence platform, . getty The case for investing in customer experience is irrefutable. Many statistics, including in a Forbes article, prove this fact. Among these statistics is one showing that companies that... + más
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Forbes USA Business October 12, 2022
President of , which provides highly accurate transcription and translation solutions. getty Empathy is foundational to creating a pleasant customer experience. When organizations have a keen commitment to understanding their customers' experiences and empathizing with... + más
Council Post: What To Look For In An Inbound Customer Care Representative | Forbes
Forbes USA Business October 10, 2022
More fun than a customer service call? Perhaps.getty A recent survey of 2,000 respondents says that a quarter of Americans would rather shave their heads than contact customer service. Instead of trying to resolve an issue, the says, 30% of respondents would rather do their... + más
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