Por: Forbes Business November 04, 2022
Saravana Kumar is the founder & CEO of , a company that is into Enterprise Software & Knowledge Management Space. getty As recently as 10 to 15 years ago, many software companies did not even have a customer success team. So why are we suddenly placing so much importance on this? The main reason is that the way software is sold to customers has completely changed. In the past, the customer would buy the software, install it in their environment... + full article
Forbes USA Tech November 04, 2022
Roland Polzin is a former Army officer and the cofounder and CMO at , a tech-powered outsourcing company for SMBs. getty Entering a recession is daunting and requires tough decisions from executives to ensure their business survives. Executives must determine which decisions... + más
Council Post: 14 Security-Focused Questions Companies Should Ask Their SaaS Vendors | Forbes
What’s Old Is New Again: Build Beats Buy! | Forbes
Forbes USA Business October 15, 2022
Mikhail Dubov is the co-founder and CEO of Unified Customer Intelligence platform, . getty The case for investing in customer experience is irrefutable. Many statistics, including in a Forbes article, prove this fact. Among these statistics is one showing that companies that... + más
Some Americans Would Rather Shave Their Heads Than Contact Customer Service: Here’s Why | Forbes
Council Post: Why Is Empathy Important To Customer Success? | Forbes
Forbes USA Business October 12, 2022
President of , which provides highly accurate transcription and translation solutions. getty Empathy is foundational to creating a pleasant customer experience. When organizations have a keen commitment to understanding their customers' experiences and empathizing with... + más
What’s Missing From Empathy | The Atlantic
Council Post: What To Look For In An Inbound Customer Care Representative | Forbes
Application design sessions employing low code/no code development tools are highly interactive.getty A brief history lesson A long, long time ago in a galaxy far away centralized IT organizations built and maintained proprietary applications to support the internal operations... + más
Feel It Still to Levitating: The most distracting songs to work to | Newsweek
Should You Buy Or Avoid Tesla, Apple And These Other 18 Large Stocks? | Forbes
Forbes USA Business October 10, 2022
More fun than a customer service call? Perhaps.getty A recent survey of 2,000 respondents says that a quarter of Americans would rather shave their heads than contact customer service. Instead of trying to resolve an issue, the says, 30% of respondents would rather do their... + más
Selling With Service: Five Sales Lessons From A Harvard Business School Professor | Forbes
Council Post: Three Transformation Essentials For Next-Gen Loyalty Programs | Forbes
Forbes USA Business September 27, 2022
getty At a time when most businesses are facing pressures beyond their control it can be easy to lose sight of what we can control. I hear it on repeat: “I need to minimize risk, increase revenue, and protect customer loyalty.” My answer is always the same: double down on... + más
Cadence Brings Big Data And AI Analytics To SoC Verification | Forbes
Apple Stores embrace iPhone 14 Pro with new Dynamic Island window displays and more [Gallery] | 9to5Mac
Forbes USA Tech September 27, 2022
Getty Software as a service has become big business: According to one industry , 99% of companies were using one or more SaaS solutions by the end of 2021. Tapping into the wide range of SaaS products can certainly save companies money and time and boost their productivity.... + más
Author Post: Three Ways To Create Business Value With Great UX Design | Forbes
Four open seats on Peaks Island Council draw only one write-in candidate | Portland Press Herald
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