Por: Forbes Business October 15, 2022
Mikhail Dubov is the co-founder and CEO of Unified Customer Intelligence platform, . getty The case for investing in customer experience is irrefutable. Many statistics, including in a Forbes article, prove this fact. Among these statistics is one showing that companies that lead in customer experience outperform laggards by nearly 80%. The article also states that better customer service can help bring up to 5.7 times more revenue. The... + full article
Forbes USA Business October 13, 2022
Founder & CEO at , a dedicated call-center services provider. getty According to a survey by customer service expert Shep Hyken, will pay more for better customer service. For this reason, may be a company's most important asset. After all, customers ultimately determine... + más
Council Post: Automation Might Make Inbound Sales Department Representatives Obsolete | Forbes
The yen may be weak, but Japan's tourism isn't expected to get a 'bona fide' rebound without Chinese visitors | CNBC
Forbes USA Business October 12, 2022
President of , which provides highly accurate transcription and translation solutions. getty Empathy is foundational to creating a pleasant customer experience. When organizations have a keen commitment to understanding their customers' experiences and empathizing with... + más
What’s Missing From Empathy | The Atlantic
Council Post: What To Look For In An Inbound Customer Care Representative | Forbes
Smartphone AppsAdobeStock 203183579 Customer experience (CX) is at the heart business today, as organizations look to maintain loyalty and drive revenue in uncertain times. CX strategies must be fine-tuned to meet customers where they are in their lifecycle, and that requires... + más
Council Post: Why Are So Many Customer Experience Programs Being Shelved? | Forbes
Some Americans Would Rather Shave Their Heads Than Contact Customer Service: Here’s Why | Forbes
ABC News USA Nation October 12, 2022
Former Los Angeles City Council President Nury Martinez announced Wednesday she has resigned her seat, amid demands for her to step down after a recording emerged of her about fellow council members.In a lengthy statement, Martinez, who served on the council for the past nine... + más
LA City Council member resigns over racist comments | ABC7
Scandalized Los Angeles leader resigns City Council seat | WPLG Local 10
Forbes USA Business October 10, 2022
More fun than a customer service call? Perhaps.getty A recent survey of 2,000 respondents says that a quarter of Americans would rather shave their heads than contact customer service. Instead of trying to resolve an issue, the says, 30% of respondents would rather do their... + más
Selling With Service: Five Sales Lessons From A Harvard Business School Professor | Forbes
Council Post: Three Transformation Essentials For Next-Gen Loyalty Programs | Forbes
Forbes USA Business October 01, 2022
Sales and customer support are increasingly intertwined.getty Most people think that customer service is a department that handles complaints and problems. There may be a department or contact center that does, but customer service is more than that. It’s a philosophy that... + más
Zuckerberg, Chan hope new Harvard institute will answer questions about the brain, AI | The Boston Globe
Forecast eCommerce trends predicted for Amazon will beat expectations in 2021 | Business Insider
Forbes USA Business September 26, 2022
Jai Rawat is the cofounder & VP of Product Strategy at . A successful serial entrepreneur with over 30 years of industry experience. getty Evolving customer behavior in recent years has highlighted the need for a future-driven approach while building a loyalty program. My... + más
Intel’s 13th Gen processors arrive October 20th with $589 flagship Core i9-13900K | The Verge
Gen X amid the Pandemic: How Their Finances, Shopping Behavior, and Digital Usage Look | Business Insider
About iurex | Privacy Policy | Disclaimer |