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Selling With Service: Five Sales Lessons From A Harvard Business School Professor

Por: Forbes Business October 01, 2022

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Sales and customer support are increasingly intertwined.getty Most people think that customer service is a department that handles complaints and problems. There may be a department or contact center that does, but customer service is more than that. It’s a philosophy that must be embraced by everyone in an organization, and that includes sales. I had a chance to interview Frank Cespedes for an episode of . Cespedes is a Harvard Business... + full article



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