Por: Forbes Business October 10, 2022
More fun than a customer service call? Perhaps.getty A recent survey of 2,000 respondents says that a quarter of Americans would rather shave their heads than contact customer service. Instead of trying to resolve an issue, the says, 30% of respondents would rather do their taxes. The impact of customer service on CX (the customer experience) is driving people to extremes: 62% of respondents have stopped using a company specifically because of... + full article
ABC News USA Business October 03, 2022
NEW YORK -- Incidents of fraud and scams are occurring more often on the popular peer-to-peer payment service Zelle, according to a report issued Monday by the office of Sen. , giving the public its first glimpse into the growing problems at Zelle. The report also found that the... + más
Fraud, scam cases increasing on Zelle, Senate report finds | Orlando Sentinel
Fraud, scam cases increasing on Zelle, Senate report finds | The Boston Globe
Forbes USA Business October 01, 2022
Sales and customer support are increasingly intertwined.getty Most people think that customer service is a department that handles complaints and problems. There may be a department or contact center that does, but customer service is more than that. It’s a philosophy that... + más
Zuckerberg, Chan hope new Harvard institute will answer questions about the brain, AI | The Boston Globe
Forecast eCommerce trends predicted for Amazon will beat expectations in 2021 | Business Insider
Forbes USA Life September 30, 2022
It's time to put Finnair and its luxury Business Class on your radar screen — it just won the Oscars ... [+] of the aviation industry.Mikko Ryhanen It’s Oscar time! For the airlines, that is. Air travelers have again voted the Best Airline in Northern Europe at the... + más
The Best Airlines In 2022, Voted By Travelers | Forbes
Biden announces new initiative to show people 'true cost' of plane tickets | ABC7
New York Post USA Tech September 30, 2022
Amazon is reportedly nudging customer service employees to work from home as it looks to close some of its US-based offices as part of a cost-cutting effort. The e-commerce giant plans to shut down “multiple” call centers throughout the US in a bid to trim its real estate... + más
Amazon hires unsafe trucking firms twice as often as peers, WSJ finds | Ars Technica
Amazon's $999 dog-like robot is getting smarter | CNN
Forbes USA Business September 27, 2022
getty At a time when most businesses are facing pressures beyond their control it can be easy to lose sight of what we can control. I hear it on repeat: “I need to minimize risk, increase revenue, and protect customer loyalty.” My answer is always the same: double down on... + más
Cadence Brings Big Data And AI Analytics To SoC Verification | Forbes
Apple Stores embrace iPhone 14 Pro with new Dynamic Island window displays and more [Gallery] | 9to5Mac
Forbes USA Business September 26, 2022
Jai Rawat is the cofounder & VP of Product Strategy at . A successful serial entrepreneur with over 30 years of industry experience. getty Evolving customer behavior in recent years has highlighted the need for a future-driven approach while building a loyalty program. My... + más
Intel’s 13th Gen processors arrive October 20th with $589 flagship Core i9-13900K | The Verge
Gen X amid the Pandemic: How Their Finances, Shopping Behavior, and Digital Usage Look | Business Insider
The Advocate USA Health September 17, 2022
While the caused many Black women to open up about their hair loss, it was a Miami Beach, Florida, trip in March 2019 that ended Kalesha Hooker's attempts to hide her hair loss condition. Hooker's condition began almost 20 years ago.While taking a selfie on that... + más
Ali Landry shares her journey to wellness and how you can do it, too | The Advocate
Physical therapist charged with sexually abusing clients gets plea deal, avoids prison | The Advocate
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