Por: NBC 6 South Florida Nation November 14, 2022
Carvana is a popular online car dealer that promises customers peace of mind when it comes to their new rides. But some people are complaining Carvana is not living up to this promise. “I saw some ads on television and said, maybe I will try Carvana,” Michael Brennan said. Brennan said he was hoping for the easy car-buying experience advertised by the online used car dealer Carvana. Get South Florida local news, weather forecasts and... + full article
Forbes USA Tech November 22, 2022
How the right tech can transform customer service into a growth channel. Mention customer service and most people conjure up an image of “that place you call when you have a problem.” For decades, that’s exactly what customer service has been for most companies—a... + más
ServiceNow BrandVoice: Digitizing Legal Workflows | Forbes
It’s Banned Books Week — and these bookstores are hiding challenged books for their readers to find | The Boston Globe
Forbes USA Business November 19, 2022
Founder & CEO at , a dedicated call-center services provider. getty Inbound marketing focuses on building and maintaining customer relationships. Investing in customers attracts leads to your site. It encourages them to choose your products and services, keeps them happy and... + más
Council Post: Why Is Empathy Important To Customer Success? | Forbes
What’s Missing From Empathy | The Atlantic
Forbes USA Life October 28, 2022
Chairman Oliver Zipse admits BMW has not given up on the agency-selling model, but insists ... [+] dealerships will always be a part of the BMW sales plan. Photographer: Krisztian Bocsi/Bloomberg© 2019 Bloomberg Finance LP After years of tearing its hair out over its dealers... + más
Design Criticism Haunts BMW Even As The M2 Baby Supercar Gets 450HP | Forbes
Controversial BMW Design Is Punking You, And Won’t Stop, CEO Says. | Forbes
Forbes USA Tech October 20, 2022
Wayne McCulloch is Chief Customer Officer at , leading all post-sales functions including Customer Success, Service, and Support. getty Facing a possible economic downturn, corporate leaders often implement the strategy that causes the most pain: retrenchment with cuts in key... + más
Council Post: Why Are So Many Customer Experience Programs Being Shelved? | Forbes
WPTV USA Business October 19, 2022
Car prices are in high gear this year, which makes it more crucial for buyers to shop around for the best deals.But before you head to the dealer, there is a new reason to read all the fine print because the vehicle may be a lot more expensive than you think it might be.Tony... + más
Perez keeps Singapore win despite penalty | ESPN
Major US airport websites taken offline, pro-Russia hacking group takes credit | Fox Business
Forbes USA Business October 15, 2022
Mikhail Dubov is the co-founder and CEO of Unified Customer Intelligence platform, . getty The case for investing in customer experience is irrefutable. Many statistics, including in a Forbes article, prove this fact. Among these statistics is one showing that companies that... + más
Some Americans Would Rather Shave Their Heads Than Contact Customer Service: Here’s Why | Forbes
Forbes USA Business October 10, 2022
More fun than a customer service call? Perhaps.getty A recent survey of 2,000 respondents says that a quarter of Americans would rather shave their heads than contact customer service. Instead of trying to resolve an issue, the says, 30% of respondents would rather do their... + más
Selling With Service: Five Sales Lessons From A Harvard Business School Professor | Forbes
Council Post: Three Transformation Essentials For Next-Gen Loyalty Programs | Forbes
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