Por: Associated Press Health November 03, 2022
SANTA FE, N.M. (AP) — The New Mexico Supreme Court has cleared the way for the state’s largest electric utility to delay issuing rate credits related to the recent closure of a coal-fired power plant. State regulators in June had ordered Public Service Co. of New Mexico to begin issuing the credits since the San Juan Generating Station was shutting down. The utility challenged the order and requested a stay. The utility has said the cost of... + full article
Forbes USA Business November 04, 2022
Saravana Kumar is the founder & CEO of , a company that is into Enterprise Software & Knowledge Management Space. getty As recently as 10 to 15 years ago, many software companies did not even have a customer success team. So why are we suddenly placing so much importance on... + más
Council Post: 14 Security-Focused Questions Companies Should Ask Their SaaS Vendors | Forbes
What’s Old Is New Again: Build Beats Buy! | Forbes
Forbes USA Tech October 20, 2022
Wayne McCulloch is Chief Customer Officer at , leading all post-sales functions including Customer Success, Service, and Support. getty Facing a possible economic downturn, corporate leaders often implement the strategy that causes the most pain: retrenchment with cuts in key... + más
Council Post: Why Are So Many Customer Experience Programs Being Shelved? | Forbes
Council Post: Why Is Empathy Important To Customer Success? | Forbes
Forbes USA Business October 15, 2022
Mikhail Dubov is the co-founder and CEO of Unified Customer Intelligence platform, . getty The case for investing in customer experience is irrefutable. Many statistics, including in a Forbes article, prove this fact. Among these statistics is one showing that companies that... + más
Some Americans Would Rather Shave Their Heads Than Contact Customer Service: Here’s Why | Forbes
Forbes USA Business October 13, 2022
Founder & CEO at , a dedicated call-center services provider. getty According to a survey by customer service expert Shep Hyken, will pay more for better customer service. For this reason, may be a company's most important asset. After all, customers ultimately determine... + más
Council Post: Automation Might Make Inbound Sales Department Representatives Obsolete | Forbes
The yen may be weak, but Japan's tourism isn't expected to get a 'bona fide' rebound without Chinese visitors | CNBC
Forbes USA Business October 10, 2022
More fun than a customer service call? Perhaps.getty A recent survey of 2,000 respondents says that a quarter of Americans would rather shave their heads than contact customer service. Instead of trying to resolve an issue, the says, 30% of respondents would rather do their... + más
Selling With Service: Five Sales Lessons From A Harvard Business School Professor | Forbes
Council Post: Three Transformation Essentials For Next-Gen Loyalty Programs | Forbes
Associated Press USA Business September 26, 2022
SAN FRANCISCO (AP) — Federal investigators have taken possession of a Pacific Gas and Electric Co. utility transmission pole and attached equipment in a criminal probe into what started a Northern California fire that has become the largest in the state this year, the utility... + más
PG&E says Forest Service took transmission pole, equipment amid Mosquito Fire criminal investigation | Fox Business
The East Coast Will Not Escape Fire | The Atlantic
Newsweek USA Business September 24, 2022
Renewable energy tax credits have been expanded and are now transferable after last month's passing of the Inflation Reduction Act. Major corporations can act to secure the more accessible tax credits in search of smaller tax bills.The Inflation Reduction Act, which... + más
3 ways to get a bigger tax refund | CBS News
Biden's new minimum tax could hit Amazon, Berkshire Hathaway the hardest, study shows | Fox Business
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