Por: Forbes Business October 23, 2022
Consider the automobile manufacturer BMW, which in the 1970s used the slogan The Ultimate Driving ... [+] Machine—a description of the car—until it switched its focus to the emotion of owning and experiencing the car with the slogan BMW is Joy. getty There are many reasons a customer might come back to a business again and again that have nothing to do with loyalty. A repeat customer can come about because of a convenient location, a lower... + full article
Forbes USA Tech October 20, 2022
Wayne McCulloch is Chief Customer Officer at , leading all post-sales functions including Customer Success, Service, and Support. getty Facing a possible economic downturn, corporate leaders often implement the strategy that causes the most pain: retrenchment with cuts in key... + más
Council Post: Why Are So Many Customer Experience Programs Being Shelved? | Forbes
Council Post: Why Is Empathy Important To Customer Success? | Forbes
Forbes USA Business October 15, 2022
Mikhail Dubov is the co-founder and CEO of Unified Customer Intelligence platform, . getty The case for investing in customer experience is irrefutable. Many statistics, including in a Forbes article, prove this fact. Among these statistics is one showing that companies that... + más
Some Americans Would Rather Shave Their Heads Than Contact Customer Service: Here’s Why | Forbes
Forbes USA Business October 13, 2022
Founder & CEO at , a dedicated call-center services provider. getty According to a survey by customer service expert Shep Hyken, will pay more for better customer service. For this reason, may be a company's most important asset. After all, customers ultimately determine... + más
Council Post: Automation Might Make Inbound Sales Department Representatives Obsolete | Forbes
The yen may be weak, but Japan's tourism isn't expected to get a 'bona fide' rebound without Chinese visitors | CNBC
Forbes USA Business October 12, 2022
President of , which provides highly accurate transcription and translation solutions. getty Empathy is foundational to creating a pleasant customer experience. When organizations have a keen commitment to understanding their customers' experiences and empathizing with... + más
What’s Missing From Empathy | The Atlantic
Council Post: What To Look For In An Inbound Customer Care Representative | Forbes
Smartphone AppsAdobeStock 203183579 Customer experience (CX) is at the heart business today, as organizations look to maintain loyalty and drive revenue in uncertain times. CX strategies must be fine-tuned to meet customers where they are in their lifecycle, and that requires... + más
Forbes USA Business October 10, 2022
More fun than a customer service call? Perhaps.getty A recent survey of 2,000 respondents says that a quarter of Americans would rather shave their heads than contact customer service. Instead of trying to resolve an issue, the says, 30% of respondents would rather do their... + más
Selling With Service: Five Sales Lessons From A Harvard Business School Professor | Forbes
Council Post: Three Transformation Essentials For Next-Gen Loyalty Programs | Forbes
Forbes USA Business September 26, 2022
Jai Rawat is the cofounder & VP of Product Strategy at . A successful serial entrepreneur with over 30 years of industry experience. getty Evolving customer behavior in recent years has highlighted the need for a future-driven approach while building a loyalty program. My... + más
Intel’s 13th Gen processors arrive October 20th with $589 flagship Core i9-13900K | The Verge
Gen X amid the Pandemic: How Their Finances, Shopping Behavior, and Digital Usage Look | Business Insider
About iurex | Privacy Policy | Disclaimer |