Por: Forbes Business December 19, 2022
Customer effort is both the most important and the most overlooked factor in building true customer loyalty. Unnecessary effort, a.k.a. friction, is particularly damaging. Starting a friction log will help you see unnecessary effort in your customer experience that you didn’t see before, or simply accepted as normal. You’ll actually be training your brain to see friction! Bad user experience? Don't go away mad, just add it to your... + full article
Los Angeles Times USA Business December 21, 2022
Your L.A. Public Library card comes with a lot of free stuff. Sure, books and ebooks. But also free digital subscriptions and access to newspapers and magazines, including the New York Times, the Washington Post, the Wall Street Journal, the New Yorker, the Economist, New York... + más
15+ free things you get with a New Orleans Public Library card: Zoo tickets, cake pans, more | The Advocate
Why Lizzo Playing A Flute From The Library Of Congress Is Important | Forbes
Forbes USA Life November 16, 2022
Tropic Ocean Airways and Wheels Up are taking the friction out of getting to your yacht in the ... [+] Bahamas or S. Florida.Tropic Ocean Airways How would you like to fly on a private jet to a tropical destination and then land on the water in a seaplane right next to a yacht... + más
Microsoft’s Audio Dock adds ports, a woofer, & tweeters to your setup for $250 | Ars Technica
Hawaiian Tropic founder’s party mansion on the beach hits market for nearly $6 million | Orlando Sentinel
Forbes USA Business November 06, 2022
Examples of friction include long wait times, difficulty finding contact information on a website, ... [+] too many steps to make a purchase online and more.getty Customers hate friction. They want easy, no hassle, low/no effort experiences. In short, they want convenience. Our... + más
Council Post: Is Friction Always The Villain It’s Made Out To Be In Fintech? | Forbes
Amazon's second 'Prime Day' of 2022: When it starts, the best deals and more | MarketWatch
Forbes USA Business November 04, 2022
Snigdha Kumar is head of product operations at . getty Slogans such as “taking the friction away,” “one-tap access” and “simpler, faster, better” are ubiquitous across financial technology product marketing. Fintechs, whether in banking, lending, savings, budgeting... + más
Market turbulence, inflation, geopolitical uncertainty prompt dip in fintech investment: KPMG | Fox Business
Morgan Stanley CEO James Gorman says there's about to be a washout of fintech valuations and a wave of consolidation. Here's how the bank is thinking about potential deals. | Business Insider
Business Insider USA Tech October 11, 2022
For some time now, consumers have been moving toward demanding more frictionless payment methods across online and offline channels. Total number of US proximity mobile payment users will reach 125 million by 2025. Insider Intelligence The social distancing and sanitizing... + más
How retail companies are reducing friction in online and offline transactions | Business Insider
Mastercard pushes deeper into crypto with new tool for combating fraud | CNBC
Business Insider USA Tech October 10, 2022
The Verge USA Science September 24, 2022
NASA’s deep space telescope is having instrument trouble caused by “increased friction”NASA’s deep space telescope is having instrument trouble caused by “increased friction” / One of the observing modes is offline for nowp>span:first-child]:text-black... + más
James Webb Space Telescope captures Neptune's rings in new images | ABC News
NASA and SpaceX are studying a Hubble telescope boost, adding 15 to 20 years of life | Ars Technica
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