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AI-powered drive-thrus are actually run almost entirely by humans

Por: Portland Press Herald World December 07, 2023

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Caelyn Pender, a Bloomberg reporter, tests the Presto Automation drive-thru chatbot at a Del Taco restaurant in Riverside, California, on June 29. Mark Abramson/Bloomberg Checkers and Carl’s Jr. are among U.S. fast-food chains hailing AI-powered drive-thrus as labor-zapping wizards that speed up service. But a popular provider of these systems recently revealed a crucial part of how it gets so many orders right: humans. Presto Automation Inc.... + full article



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