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Feds raise concerns about long call center wait times as millions dropped from Medicaid

Por: WPLG Local 10 Health August 18, 2023

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JEFFERSON CITY, Mo. – As millions of Medicaid recipients face the potential loss of health coverage for the first time since the coronavirus pandemic, state call centers are getting inundated with questions from people needing help. In some cases, federal officials say, it’s taking too long to get answers.Nearly one-third of the states have received warnings from federal Medicaid officials that their lengthy call center wait times may be... + full article



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