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Amazon is using AI to summarize customer product reviews

Por: CBS News Business June 13, 2023

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E-commerce giant Amazon is now using artificial intelligence to summarize customer product reviews and highlight product pros and cons, according to reviewers, for shoppers. Some products featured on the company's mobile shopping app now include the summaries, which are accompanied by a disclaimer indicating that they were written by AI, based on customer reviews. For example, an AI-generated review summary of an air purifier says the... + full article



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