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American Queen Voyages takes five months to process refund

Por: The Boston Globe Life May 25, 2023

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Q. I’m looking for a refund from American Queen Voyages. Our cruise from Memphis, Tenn., to New Orleans was scheduled for Nov. 27. On Sept. 20, we received an email informing us that American Queen had canceled the cruise. I requested a refund of our $6,396. American Queen said that the refund would take up to 60 days.We emailed our sales representative two months after the cancellation to inform her that we hadn’t received our refund. We... + full article



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