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State’s unemployment website should be a lifeline, not a labyrinth

Por: The Boston Globe Opinion May 17, 2023

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I write to express my frustration and confusion with the Massachusetts Department of Unemployment Assistance website. Its complexity and ambiguity, filled with phrases such as “Determination: Ineligible not denied” and “Newly Obtained Part Time Employer,” leave users bewildered. Having recently filed for unemployment, I am one of those users.I’m well-educated and I’ve earned a degree from parsing Shakespeare and T. S. Eliot, so I can... + full article



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