Por: Los Angeles Times Business March 20, 2023
When an Amazon.com delivery driver drops a package at someone’s home, the customer can give them a thumbs-up or a thumbs-down — feedback the company uses to help determine how much to pay the driver’s employer and whether they keep their job. In doing so, Amazon is trusting the customer to provide an honest rating. But what if the person is biased against the driver? That possibility is a matter of growing concern for Amazon delivery... + full article
The Daily Beast USA Nation December 20, 2022
The latest twist in Elon Musk’s as head of Twitter — in which a majority of users — was “rigged,” insisted Monday, claiming that Twitter’s user base “skews urban, atheist, over-educated female.”Discussion on the Fox News show The Five began with co-host reacting... + más
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Forbes USA Business December 09, 2022
Adam Petrilli is a reputation management expert and CEO at , an award-winning Online Reputation Management (ORM) firm. getty In the digital age, online reviews are more important than ever, particularly when it comes to maintaining brand image and earning customer trust. But... + más
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Forbes USA Business December 07, 2022
Two lawyers discussing a bid protest© 2022 Bloomberg Finance LP Bid protests against a procurement process often center around claims of bias that result in flawed selection decisions. For example, the Government Accountability Office (GAO) in 2017, which found that a “flawed... + más
How To Eliminate Gender Bias In Your Hiring And Employment Practices Today | Forbes
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Forbes USA Business October 13, 2022
CEO, . NRS POS, NRS DIGITAL MEDIA, NRS PAY, NRS FUNDING and NRS PETRO: Helping independent retailers succeed. getty As e-commerce continues to grow, the online presence of businesses is proving to be more important. Online reviews are just one key component for future success.... + más
Council Post: How Timely Responses To Online Reviews Help Shape Your Brand Image | Forbes
Council Post: 15 Ways Companies Can Build Brand Reputation Sharing Honest Reviews | Forbes
Cofounder and CEO of , a review website that helps consumers be heard and brands improve their customer service processes. getty Whether they are good or bad, it’s important to be able to respond to customer feedback quickly and accurately, for reviews can have an enormous... + más
Council Post: How Online Reviews Can Help Stores Grow | Forbes
Businesses must make the most of accolades, but websites showing exclusively positive reviews of a company’s products, services or customer experience could come across as suspicious to consumers. The voice of the happy customer deserves to be heard, and companies should share... + más
Council Post: 4 Tips For Engaging With Customers' Online Reviews | Forbes
Forbes USA Business September 27, 2022
Frustrated excluded outstand african american man suffers from bullying or racial discrimination ... [+] having no friends sitting alone in cafe, sad depressed black guy upset being rejected by white peoplegetty Psychologists use the term trauma to describe an emotional response... + más
Op-Ed: Deep racial inequality persists in the U.S. — but many Americans don't want to believe it | Los Angeles Times
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