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AI Chat used by mental health tech company in experiment on real users

Por: NBC News Tech January 14, 2023

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When people log in to Koko, an online emotional support chat service based in San Francisco, they expect to swap messages with an anonymous volunteer. They can ask for relationship advice, discuss their depression or find support for nearly anything else — a kind of free, digital shoulder to lean on. But for a few thousand people, the mental health support they received wasn’t entirely human. Instead, it was augmented by robots. In October,... + full article



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