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Southwest Airlines apologizes, gives customers frequent-flyer points

Por: WPTV Life January 04, 2023

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DALLAS — Southwest Airlines is trying to make travelers who were caught in its feel a bit better about the airline by giving them 25,000 frequent-flyer points.The airline said the points are worth more than $300 in flights.Southwest included the offer in a letter — another apology for the meltdown — from CEO Bob Jordan.I know that no amount of apologies can undo your experience, Jordan wrote. He added the airline is acting with great... + full article



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