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Southwest apologizes, gives customers frequent-flyer points

Por: Associated Press Business January 04, 2023

DALLAS (AP) — Southwest Airlines is trying to make travelers who were caught in feel a bit better about the airline by giving them 25,000 frequent-flyer points.The airline says the points are worth more than $300 in flights.Southwest included the offer in a letter — another apology for the meltdown — from CEO Bob Jordan.“I know that no amount of apologies can undo your experience,” Jordan wrote. He added the airline is acting “with... + full article



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