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Chatbots And Automations Increase Customer Service Frustrations For Consumers At The Holidays

Por: Forbes Business December 07, 2022

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A typical customer experience, with automation and chatbots? getty According to new research, interacting with automated chatbots for customer service is viewed by consumers as a source of increasing frustration. In fact, over 72% of respondents in a recent UJET survey reported that interaction with a chatbot is a “complete waste of time.” As brands like seek to cut costs by eliminating live operators for customer service, customer loyalty... + full article



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