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Bad News For Customers: Forrester Predicts One In Five CX Programs Will Disappear

Por: Forbes Business November 27, 2022

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Mid adult manager and his younger colleagues reading a shocking e-mail on a computer in the office.getty Forrester recently released Predictions 2023: Customer Experience, a report that foresees 2023 being “a year of reckoning for customer experience (CX) programs as companies struggle to focus on customers.” For some customers, depending on who they do business with, this is bad news. The reason companies are in for a struggle is the... + full article



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