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A Samsung.com ‘expert’ has been fired after speaking up about working for free

Por: The Verge Tech May 13, 2022

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On April 14th, The Verge about how Samsung’s “Experts,” who answer customer chats at Samsung.com, were being pushed by both Samsung and staffing agency Ibbu to do some customer support for free. While we spoke to a dozen experts during our reporting, only one was willing to be named in the story: Jennifer Larson. The day after our story was published, Larson received an email saying that she was being temporarily suspended and that she’d... + full article



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