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Southwest Owes Passengers Refunds. This Is What They’ve Been Doing Instead.

Por: Slate Business December 29, 2022

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Andrea Minor is so well-versed in airline passenger rights that she can recite federal code. On Monday, when a ticket agent in Austin informed her that her flight back to El Paso had been canceled, she knew what to ask for. She expected a refund for the remainder of her Southwest trip, she said as politely but firmly as she could. There was no way she and her daughter were going to stay in Austin, their layover city, until Saturday, the next... + full article



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