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Give your customers what they want, NYC schools — or see more of us parents flee

Por: New York Post Opinion October 10, 2022

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Imagine you are the newly appointed head of a large, troubled company that once had more than 1 million customers. In the past three years you lost 200,000 of them and are on track to lose another 10%. It’s an existential crisis that threatens jobs, store closures and the bottom line. You immediately conduct customer focus groups to learn directly why they’re unhappy and what they want from you. Meeting after meeting, your customers, many of... + full article



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